Here at Dani Designs Co we aim for 100% customer satisfaction. Because most of our products are custom made, we try to answer all your questions ahead of time so that you get exactly what you're looking for. If a customer chooses to return a custom-made curtain, they will need to pay the return shipping cost and there is generally a restocking fee. If the fault is on our end, of course we will cover all costs. Returns must be done within 60 days of purchase. Please contact us at firstname.lastname@example.org to request a return.